Call center excutiteve

Job Description

We are looking for a dedicated and customer-focused Call Center Executive to join our team. The ideal candidate will handle customer inquiries, provide accurate information, resolve complaints professionally, and ensure a positive customer experience through phone, chat, or email support.

Requirements

• Good communication skills in Bangla and English

• Basic computer knowledge

• Ability to handle customers politely and professionally

• Strong listening and problem-solving skills

• Ability to work under pressure and meet targets

• Previous call center experience is a plus

• Minimum HSC/A-Level completed

Responsibilities

• Answer incoming customer calls and respond to inquiries

• Provide product or service information clearly

• Resolve customer complaints and issues efficiently

• Maintain accurate records of customer interactions

• Follow company guidelines and communication standards

• Meet daily and monthly performance targets

• Coordinate with other departments when necessary

• Ensure customer satisfaction at all times

Skills

• Communication Skills

• Time Management

• Teamwork

• Customer Service

• Multitasking

• Problem Solving