Provide remote first-line IT support for a small office team. The role will handle common account, software, device, connectivity, and access issues while documenting solutions for repeat problems. The support person should be patient with non-technical users and know when to escalate issues requiring specialist access. The successful freelancer will be expected to work independently, share progress at agreed checkpoints, and raise questions early when a requirement needs clarification. All submitted work should be original, well organized, and ready for practical use after reasonable review.