Document the business and functional requirements for a new CRM implementation. The document should translate real sales and customer-service workflows into understandable requirements that vendors and developers can estimate. We need clarity about users, permissions, data, integrations, reports, and acceptance criteria. The successful freelancer will be expected to work independently, share progress at agreed checkpoints, and raise questions early when a requirement needs clarification. All submitted work should be original, well organized, and ready for practical use after reasonable review.